At Muhammad Rahmatul lil Alameen, we are committed to ensuring your satisfaction with our premium Attar and Oudh products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process.

Returns:

• Eligibility: You may return any item within 7 days of receiving your order, provided the product is unused, unopened, and in its original packaging.
• Condition: To be eligible for a return, the item must be in the same condition as when you received it, with the original seal and packaging intact.
• Non-Returnable Items: For hygiene reasons, we do not accept returns for items that have been opened, used, or damaged after delivery unless they are defective or damaged upon arrival.

How to Initiate a Return:

Contact our customer service team at email to request a return. Please include your order number and a brief explanation of why you wish to return the product. Pack the item securely and send it back to us.

Refunds

• Processing Time: Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
• Non-Refundable Items: Shipping costs are non-refundable. If you received free shipping, the actual cost of shipping may be deducted from your refund.
• Late or Missing Refunds: If you haven’t received your refund within the specified time, please first check with your bank or credit card provider, as it may take some time for the refund to be processed. If you still have not received your refund, please contact us at email.

Exchanges:

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective product, please contact us at email with your order number and details of the issue.

Damaged or Defective Products:

If you receive a damaged or defective product, please notify us immediately at email. Please include your order number, a description of the issue, and any supporting photos. We will arrange for a replacement or refund as soon as possible.

Cancellations:

If you wish to cancel your order, please contact us within 12 hours of placing the order. Once your order has been dispatched, cancellations will no longer be possible, and you may need to follow the returns process.

Contact Us:

If you have any questions about our Refund and Returns Policy, please contact us: info@muhammadrahmatullilalameen.com